Third-Party Software Support Defined
You are already familiar with the concept of third-party support — as a consumer. You may prefer a specialist (third party) to service your car in place of the dealer, and you likely call a third-party when it is time to repair your washer, dryer, refrigerator, or home computer. They are trustworthy specialists who offer convenience and cost savings.
Third-party software support has existed for more than fifteen years. While it began with specific Oracle applications (JD Edwards, Peoplesoft, and Siebel), third-party support is now available for virtually any Oracle or SAP on-premise enterprise or infrastructure product set – including the newest release versions. Most third-party support vendors have teams of highly experienced engineers from consultancies, integrators, customers or the software vendors themselves.
Transition Services for New Customers
Transitioning from Oracle or SAP Support to Spinnaker Support should be easy, organised, and low impact. We have designed the entire onboarding experience to fully support the knowledge transfer of your practices, processes, culture, and technologies to our core team. This includes a well-planned and legal archiving process.
When to Consider Switching to Third-Party Support
One primary motive for switching is when an organisation is (1) migrating from one on-premise environment to another (e.g., JD Edwards to SAP), or (2) is migrating from an on-premise environment to the cloud (e.g., Siebel CRM to Salesforce).
The third-party support vendor maintains the existing environment until the migration is complete, and the customer receives excellent support and saves at least 50% on maintenance fees that can be redirected to fund the migration or another business initiative.
Third-party support is ideal for organisations that either need short-term cost relief or are in a longer-term state of financial hardship. Third-party support is a smart, safe way to achieve immediate cost savings and positively impact the organisation’s financial performance.
Similarly, companies that are owned or partially funded by private equity firms are often mandated to grow quickly and/or dramatically reduce operating costs, and thus have become prime candidates for third-party support.
Sustain & Transform
Today’s fastest growing driver of third-party support is the desire to innovate, often spearheaded by a journey to the cloud. Organisations adopt third-party support to go into “sustain” mode for their on-premise applications while they plan their way forward to the cloud.
These companies are perfectly content with their stable, functional on-premise applications and choose a third-party to maintain performance, security, and interoperability while they redirect the dramatic savings towards hybrid cloud solutions.
A Proven Support Replacement
Analysts estimate that thousands of organizations – of all sizes, from all industries, and around the globe – are now on third-party support as a means to restore high-quality service at an affordable price. Spinnaker Support is able to simultaneously lower the cost and improve the quality of annual support because our sole focus is on service delivery, not generating revenue to fuel software development.
DON’T TAKE OUR WORD FOR IT…
TAKE OUR CUSTOMERS’
"We have been using Spinnaker for 2 years and they have never disappointed in any way. We switched to Spinnaker because of a much better service delivery with promptness and their breadth of understanding and expertise. We have really enjoyed using Spinnaker."
– Finance IndustryRead the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
Undeniable Cost Savings
See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.Calculate your savings
The Knowledge Center
READY FOR A PHENOMENAL SUPPORT EXPERIENCE?
Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.