What Is Artificial Intelligence (AI)?

Despite what the movies might tell you, Artificial Intelligence isn’t out to get us but to help us automate repetitive processes and relieve some of the manual processes which take up valuable time. Coupled with Machine Learning (ML), this emerging technology can drastically decrease service incidents’ resolution time while improving the overall customer experience. Utilizing large amounts of data to run statistical and machine-learning models can help engineers find the information they need quicker to resolve an issue faster.

Why Switch to Spinnaker Support?

Manage complexity

A unified interoperability strategy for your IT environment.

Mitigate Risk

Improved security, process, and compliance.

Take control

Extend the life of your current IT systems.

A fully integrated suite
of support offerings
and features

Spinnaker Support is the premier provider of Third Party Support Services. Our customers achieve two significant benefits: a reduction in support costs exceeding 50% and an enhancement of their overall security posture. We empower our customers to shape their digital strategy by offering full support for all software versions, effectively breaking free from vendor-imposed commercial restrictions. Giving them the freedom to transform on their schedule.

Spinnaker Support entirely replaces 
your software vendor support contract, enabling you to extend the life of your current systems as long as you need them.

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Spinnaker Managed Services extends the capabilities of your IT team with specialized skill sets and day-to-day management.

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Spinnaker Shield maintains or improves your security posture for your applications and technologies over the vendors themselves. Armed with proven processes, tried-and-true security insight, and a staff of industry experts, Spinnaker continually investigates issues, hardens, and protects your database, middleware, and application environments.

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Spinnaker Intelligence is an AI/ML tool 
that assists with rapid issue resolution. Leveraging a vast quantity of anonymized historical data, Spinnaker Intelligence augments Spinnaker’s expert engineers by enabling them to quickly and easily tap into the collective experience across Spinnaker.

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Spinnaker Link frees you from vendor red tape and interoperability restrictions by enabling you to design and deploy integrations for your unique IT environment with services including Email Authentication Tunneling, Encryption Translation Tunneling, Java Desktop Client and Operating System Integrations.

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A fully integrated suite
of support offerings
and features

OFFERINGS

Spinnaker Support

Premier, personalized third-party support for enterprise software

Spinnaker Managed ServicesTM

Managed services to offload IT operations, augment staff, and fill capability gaps

FEATURES

Spinnaker ShieldTM

Proactive full-stack security and vulnerability protection

Spinnaker IntelligenceTM

AI tools designed to identify issues faster

Spinnaker LinkTM

Interoperability services for the IT ecosystem