You’re at a Strategic Crossroads

As you approach the crossroads where you need to make a strategic decision, ask yourself:

  • Is your team installing the periodic updates?
  • Are you gaining enough value to see a decent ROI and justify the spend?
  • Would you prefer to reclaim some of your JD Edwards IT budget for other high-priority initiatives?
  • What will you do as these World deadlines approach?
  • Do you have the in-house expertise to support World for the foreseeable future?

At this critical juncture, you have three options:

  1. Remain on Oracle’s expensive A9.4 support plan for as long as you can
  2. Migrate to a new ERP product
  3. Transition to Third-party JD Edwards Support from Spinnaker Support

The final option is your best bet: it’s by far the least expensive, lowest pressure, and safest road to travel. Here’s why.

The Way Forward: through EnterpriseOne Support You Can Trust

Spinnaker Support’s third-party JD Edwards World support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost. Thousands of global enterprises in nearly every industry sector have migrated away from Oracle-provided support to Spinnaker Support.

Why JD Edwards World Customers Turn to Spinnaker Support

There’s no denying that Oracle’s support stages are expensive and limited, especially when it comes to JD Edwards World. That’s why now is the right time to break Oracle’s grip on your enterprise software. You deserve better.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards World experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive focus with layered security, based on weakness category, not reactive patches
  • Authorization Security experts with Oracle base configuration as well as third-party applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards World software version
  • We never force you to upgrade or migrate your enterprise software

WHAT WE SUPPORT

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • Distribution Management
  • Quality Management
  • Manufacturing Management
  • Project Management
  • Financial Management
  • Foundation
  • Human Resources Management
  • Payroll and Expense Management
  • OS/400 – V3R* - V7R*
  • DB2/400
  • Vertex Sales and Use Tax
  • World UPK (User Productivity Kit)

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusionPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
 Let’s Get Started > 
98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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