Our superior support experience started with a simple question…
- “Why do so many companies let Oracle and SAP impose a self-serving agenda under the guise of software support?”
companies have chosen Spinnaker Support
Over a decade ago, two IT entrepreneurs asked themselves this question – and then did something about it.
Since 2008, more than 1,300 of those companies have become Spinnaker Support customers and have stayed with us for the long haul. Many are among the world’s most recognized and respected brands. They trust us. Not just our services, but our leadership and our engineers. That’s because we’re consistent, loyal, and act with integrity as we deliver the outcomes they seek.
Today, Spinnaker Support is the industry’s highest-rated support services provider for Oracle, SAP, and Salesforce enterprise software solutions.
Spinnaker Support delivers exceptional third-party support and managed services – for a fair price.
By prioritizing lasting solutions over profit margins, we have helped mid-size companies, Fortune 100 global companies and public sector organizations extend the life of their enterprise software solutions and develop smart strategies to undertake future initiatives.
We embrace and resolve complex challenges that others in our industry shy away from – addressed through expert-delivered support and service at a reasonable cost.
Our mission is simple: Provide truly amazing support and service to our customers.
We wake up every day excited to apply new ways to improve the customer service experience. The more customers we earn, the more challenges we learn to overcome. As our services expand, we dive deeper into each customer’s operations. The deeper we dive, the more we can help assure our customers’ operational success.
See What’s New At Spinnaker Support
We’re more than world-class support engineers. We’re friendly, reliable, and invested in your success.
Why Choose Spinnaker Support
There’s so many reasons why our support and services are a step above the rest. Here are just a few.
We act as an extension of your team, listening closely and letting your priorities guide us.
Our engineers average 10 - 20 years of experience managing SAP, Oracle, and CRM solutions.
Our third-party support response time is less than 15 minutes (and usually under 5).
We Look Ahead
As business changes, we’ll help you establish a secure, stable path forward.
We Care About Your Successes
We live and breathe enterprise software, and we’re passionate about solving your problems.
Over the years, we've led the market with new products, services, and a customer-friendly approach. Check out our Ultimate Service Guarantee - the only one available for third-party support.
By the Numbers
tickets addressed since our inception
minutes average response time
customer retention rating
10+ Years Helping Businesses Maximize Their Technology
Our capabilities have expanded to keep pace with the evolving IT needs of today’s enterprises.
- JD Edwards Support and Managed Services
- JD Edwards consulting services
- SAP ERP and BusinessObjects Support and Managed Services
- Siebel CRM Support
- Siebel CRM Managed Services and Consulting
- Oracle Database and Fusion Middleware Support and Managed Services
- Agile PLM Support
- E-Business Suite Support and Managed Services
- SAP HANA Database Support
- Hyperion and Oracle EPM/BI Support
- PeopleSoft Support
- Oracle Business Intelligence Support
- ATG Commerce Support
- Oracle Retail Support
- Demantra Support
- Oracle Stack Security and Vulnerability Protection
- SAP Sybase Support and Managed Services
- Oracle License Compliance and Audit Defense
- Enhanced Managed Services Package
- Seven-Point Security Solution
- Salesforce Managed Services and Consulting
- SAP BI Managed Services
Spinnaker Support Fact Sheet
Learn more about who we are, what we offer, and how we have helped 1,300+ companies in nearly every industry solve complex enterprise software challenges.Get the Guide