Our superior support experience started with a simple question…

  • “Why do so many companies let Oracle and SAP impose a self-serving agenda under the guise of software support?”
1,300+

companies have chosen Spinnaker Support

Over a decade ago, two IT entrepreneurs asked themselves this question – and then did something about it.

Since 2008, more than 1,300 of those companies have become Spinnaker Support customers and have stayed with us for the long haul. Many are among the world’s most recognized and respected brands. They trust us. Not just our services, but our leadership and our engineers. That’s because we’re consistent, loyal, and act with integrity as we deliver the outcomes they seek.

Today, Spinnaker Support is the industry’s highest-rated support services provider for Oracle, SAP, and Salesforce enterprise software solutions.

Spinnaker Support delivers exceptional third-party support and managed services – for a fair price.

By prioritizing lasting solutions over profit margins, we have helped mid-size companies, Fortune 100 global companies and public sector organizations extend the life of their enterprise software solutions and develop smart strategies to undertake future initiatives.

We embrace and resolve complex challenges that others in our industry shy away from – addressed through expert-delivered support and service at a reasonable cost.

Contact Us

Connect with our experts to discuss the best way to solve your enterprise software support challenges.

Contact Us

Our mission is simple: Provide truly amazing support and service to our customers.

We wake up every day excited to apply new ways to improve the customer service experience. The more customers we earn, the more challenges we learn to overcome. As our services expand, we dive deeper into each customer’s operations. The deeper we dive, the more we can help assure our customers’ operational success.

See What’s New At Spinnaker Support

We’re more than world-class support engineers. We’re friendly, reliable, and invested in your success.

Why Choose Spinnaker Support

There’s so many reasons why our support and services are a step above the rest. Here are just a few.

We’re Collaborative

We act as an extension of your team, listening closely and letting your priorities guide us.

We’re Experts

Our engineers average 10 - 20 years of experience managing SAP, Oracle, and CRM solutions.

We’re Responsive

Our third-party support response time is less than 15 minutes (and usually under 5).

We Look Ahead

As business changes, we’ll help you establish a secure, stable path forward.

We Care About Your Successes

We live and breathe enterprise software, and we’re passionate about solving your problems.

We’re Trailblazers

Over the years, we've led the market with new products, services, and a customer-friendly approach. Check out our Ultimate Service Guarantee - the only one available for third-party support.

By the Numbers

120,000+

tickets addressed since our inception

5

minutes average response time

90.4%

customer retention rating

550+

total employees

14

languages spoken

100+

countries supported

10+ Years Helping Businesses Maximize Their Technology

Our capabilities have expanded to keep pace with the evolving IT needs of today’s enterprises.

2008
2010
2012
2014
2015
2016
2017
2018
2019
2020
2021
2008
  • JD Edwards Support and Managed Services
2010
  • JD Edwards consulting services
2012
  • SAP ERP and BusinessObjects Support and Managed Services
  • Siebel CRM Support
  • Siebel CRM Managed Services and Consulting
2014
  • Oracle Database and Fusion Middleware Support and Managed Services
  • Agile PLM Support
  • E-Business Suite Support and Managed Services
  • SAP HANA Database Support
2015
  • Hyperion and Oracle EPM/BI Support
  • PeopleSoft Support
  • Oracle Business Intelligence Support
2016
  • ATG Commerce Support
  • Oracle Retail Support
  • Demantra Support
2017
  • Oracle Stack Security and Vulnerability Protection
2018
  • SAP Sybase Support and Managed Services
  • Oracle License Compliance and Audit Defense
2019
  • Enhanced Managed Services Package
  • Seven-Point Security Solution
2020
  • Salesforce Managed Services and Consulting
  • SAP BI Managed Services
2021
  • Acquisition of Dobler Consulting
  • Microsoft SQL Server Managed Services
  • NoSQL Managed Services
SpinnakerSupport Guarantee Logo

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

Get the Details

Wherever You’re Located, We’re Here to Help

With 10 worldwide sales and operations centers plus our global headquarters, we offer 24/7/365 service that covers nearly every inch of the globe.

Sales Inquiries

U.S. & Canada

+1 877 476 0576
info@spinnakersupport.com

Press & Media Inquiries

Global

+1 720 457 5442
media@spinnakersupport.com

Awards & Accolades

Our Superior Service Stands Out

We’re proud to be recognized for setting the new standard for service and support. Every customer deserves a truly attentive, personalized experience, and we’re committed to pushing the industry forward.

2021 Stevie Winner Silver
2020 Stevie Winner Silver
2020 Stevie Winner Bronze
2019 Stevie Winner Gold
CIOReview Top 100 Oracle Solution Providers 2018
CIO SAP
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