62%

Average savings on support fees

Affordable Support for SAP’s Business Intelligence (BI) Products

Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Intelligence components. Spinnaker Support currently services medium to large size enterprises running tools including SAP Business Warehouse (BW), SAP BW on HANA, SAP BW/4HANA, and SAP BusinessObjects (BOBJ), with thousands of professional users globally spanning more than 100 countries.

Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and highly personalised service.

Your operations rely heavily on tools such as BW, BOBJ, and Crystal Reports to transform raw data into insights and actions that advance your business. With third-party SAP support, you gain high responsiveness and faster problem resolution when problems do arise.

Third-party SAP BI component support lets you remain on your existing versions for as long as needed regardless of whether the product version remains covered by SAP Support. When you eventually upgrade, move to the cloud, or migrate away from your current products, can rely on our expert technology advisory services.

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What We Support

  • Supported Products
  • Other Supported SAP Categories
  • SAP Business Warehouse (BW) 7.0 and later
  • SAP BusinessObjects (BOBJ) XI R3.1 and later
  • SAP Business Intelligence (BI)
  • SAP BW/4HANA
  • Analytics Hub
  • Crystal Reports
  • Lumira
  • OpenText

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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Why Replace SAP-Provided Support with Third-Party Support?

Software support is a mandatory expense, but not one that should drain your IT budget. Expert assistance is critical to dealing with unplanned technology issues, and that service should be fairly priced.

Unfortunately for organisations running stable BI components like Business Warehouse and BusinessObjects, SAP Support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you to new versions like BW/4HANA or have you invest even more to migrate to another product. But if you are not yet ready for an upgrade or wish to implement your technology roadmap at your own pace, then third-party SAP support is well worth considering.

Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to our third-party alternative because SAP:

  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customisations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or expensive cloud products.
19+

years average experience of support staff

Third-party software support emphasises more proactive and comprehensive service for SAP software issues.

Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

The Advantages of Third-Party Support for SAP BI Components

Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced price. But if your enterprise is understaffed, strapped for time, or lacking advanced SAP reporting skills, then you can benefit from Spinnaker Support’s third-party support.

Our global team supports a wide range of SAP products spanning applications, databases, and the surrounding technologies to help ensure ongoing interoperability.

Our large, knowledgeable, and award-winning team of support engineers addresses virtually anything with SAP. Our SAP engineers average over 19 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex issues.

Organisations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centres
  • Supply more comprehensive coverage, including for customisations and interoperability issues
  • Help extend the life of stable, customised, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until other BI solutions become right for your business

The Time To Discover Third-Party SAP Support is Now

Third-party software support is a popular replacement for SAP-provided application support. This interactive road map and timeline guides you along the most common pathway that organizations like yours take to assessing the value and fit of third-party SAP support.

Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support

SAP's Support

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot requiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade rights made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
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READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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