What Is Third-Party Support – and Why Is It Better for Your Business?

Third-party support is a direct replacement of SAP-provided support. It’s a proactive, efficient way to solve issues faster while simultaneously slashing costs.

Publisher support has advantages immediately after implementation but loses value over time as service levels drop while annual support contract costs rise. You should be able to extend the life of your SAP technology for as long as possible – without having to upgrade. Spinnaker Support is dedicated to helping you achieve this.

  • Our Approach
  • The Features

Because our assigned team of engineers takes the time to become fully familiar with your unique business goals and existing technology, we can quickly develop and implement lasting solutions for a fraction of the time and expense.

Transitioning to third-party SAP support is the most direct route to significantly reducing your IT budget while improving response times and achieving the service quality you deserve.

  • 24/7/365 SAP support from experts
  • Custom code support
  • Interoperability support
  • Global tax and regulatory compliance
  • Full stack intrusion detection, virtual patching, and compensating controls
  • Lifetime support for as long as you are using your current version
  • Expert advisory services
  • Usage-based pricing model

Undeniable Cost Savings

See how much your company could save when you switch away from SAP-provided support to a dedicated third-party support partner like Spinnaker Support.

Calculate your savings

Why Our Customers Switch and Stay with Spinnaker Support

Learn how switching away from SAP’s ticket system to Spinnaker Support’s proactive third-party support transformed the support experience for this premium bakery supplier.

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Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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