Continuously Improve the Efficiency and Performance of Your Oracle Fusion Middleware

For more than a decade, Spinnaker Support has been a trusted provider of managed services for Oracle products. These include Oracle Database, E-Business Suite, and the diverse set of products assembled under the Fusion Middleware family.

Spinnaker Support has served hundreds of organisations that run Oracle systems. Our managed services augment or assume complete responsibility for a range of IT operational functions and/or day-to-day technology management of your Fusion Middleware.

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What We Service

With Spinnaker Support technical managed services you are never without assistance – our teams of Oracle engineers are global, operate 24/7, and can address virtually anything with Fusion Middleware and your associated technology stack. Get the help when you need it, how you need it, without getting locked into expensive, ever-expanding projects.

  • WebLogic Server
  • Internet Application Server
  • Coherence
  • BPEL Process Manager
  • SOA Suite
  • Unified Business Process Management Suite
  • Stream Analytics
  • Forms and Reports
  • WebCenter Suite
  • WebCenter Portal
  • WebCenter Content
  • WebCenter Sites
  • WebCenter Imaging
  • WebCenter Forms Recognition
  • WebCenter Enterprise Capture
  • WebCenter Capture
  • WebCenter Applications Adapter
  • Enterprise Identity Services Suite
  • Identity Governance Suite
  • Directory Services Plus
  • Access Manager
  • Identity Federation
  • Identity Manager
  • Identity Manager Connector
  • Enterprise Single Sign-On Suite
  • Access Management Suite
  • Identity and Access Management Suite
  • Management Pack Plus for Identity Management
  • Oracle Business Intelligence Enterprise Edition (OBIEE)
  • Oracle Data Integrator (ODI)
  • Oracle Discoverer
  • Hyperion
  • Essbase
  • BI Publisher
  • Database Gateway
  • Data Integrator
  • Enterprise Metadata Management
  • Enterprise Data Quality
  • Data Integration Suite
  • GoldenGate
  • Application Integration Architecture
  • Process Integration Packs (PIPs)
  • Forms and Report
  • Programmer
  • Internet Developer Suite
  • Jdeveloper

Why Is Managed Services Right for You?

  • Your resources can’t cover the 24/7 operational tasks
  • You need access to technical skills you don’t have on staff
  • Your existing teams are unable to engage in strategic initiatives
  • You need global assistance

We Cover What You Need Done

Spinnaker Support’s managed services skill sets encompass virtually every Fusion Middleware product and the entire surrounding technology environment. Our managed services cover the following Middleware products and technologies on any platform (in-house, Cloud or hybrid, OCI, GCI, AWS, and Azure):

  • WebLogic
  • SOA Suite
  • BPEL
  • Identity Management
  • Internet Application Server (IAS)
  • Oracle Data Integrator
  • OBIEE
  • Operating System
  • And More!

Standard Tasks Included in Our Managed Services

The advantage of managed services is that it allows your Oracle team to offload specific IT operations so that they can focus on other initiatives. We define our services based on ITIL’s framework and set of best practices for ITSM. That means that the extent and types of technical assistance we specialize in are covered under Level 2 and Level 3, not Level 1 (basic help desk).

Unlike most managed services providers, Spinnaker Support provides third-party Fusion Middleware support. This means that we have the ability to escalate your most complex Middleware issues in-house, to be resolved by our Level 4 Oracle support engineers.

Spinnaker Support assumes an ongoing responsibility for Fusion Middleware within your operations. These include:

  • Monitoring
  • Alerting
  • Health Checks
  • Security Audits
  • Clones
  • User Request Management
  • Performance Tuning
  • Patching
  • Change Management
  • Code Deployment

We’re There Whenever You Need It Done

We offer a range of managed services delivery frequencies and time coverage to fit your exact needs. Our technical team can cover your Oracle needs around the clock, on-demand, after hours, or just within your local business hours.

Our Global Team

We have assembled an extensive, knowledgeable, and award-winning global service team of Oracle engineers and specialists to help you avoid or eliminate issues that can cause disruption to your business. Our resources are located in each of our international operations centers, where they support customers in 104 countries.

Why Choose Spinnaker Support

Comprehensive Services

ITIL-centric services customized for you

Delivered As Needed

Responsive services provided 24/7/365

Global Engineering Team

Located in 9 regional offices, speak 14 languages

Escalation, When Required

Ability to bring in expert Level 4 staff if required

Oracle Middleware Specialists

19+ years average experience

'Lifetime' Support for Oracle Middleware

Servicing your Oracle Middleware products for as long as you need

High Satisfaction

Customer satisfaction ratings that annually exceed 98%

Services with Integrity

Free of legal risk and trusted by 1300+ customers

Additional Services Available

Project work or change requests

Consulting Services for Oracle Products

When the need arises for external assistance on high-impact and time-intensive projects, Spinnaker Support can help. In addition to our third-party support and technical managed services, we provide project-based consulting services, including:

  • Assessments
  • Software implementations
  • Upgrades and adapting to new business needs
  • Transitioning to the cloud and new operating environments

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.

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