With over a decade of providing outstanding managed services globally, Spinnaker Support helps you develop and apply the best practices and automation for the Field Service Lightning platform. To effectively realize your investment in Field Service Lightning, Spinnaker Support provides the must-have technical skills to develop a robust field management process.

Common Challenges with Field Service Lightning – Which Issues Apply to You?

  • Delivering a poor customer experience for service calls?
  • Finding that field resources are underperforming?
  • Dealing with archaic service–order tracking systems?
  • Experiencing minimal visibility of when field technicians will arrive?
  • Missing opportunities for available field personnel?
  • Suffering through siloed customer engagement workflows?
  • Failing to implement new Field Service Lightning features?

When you work with Spinnaker Support’s team of Field Service Lightning professionals, your system will be well-configured – and fully integrated with Service Cloud. The Spinnaker Support team works with companies at all stages of Field Service Lightning development, from implementation to ongoing maintenance and support. The Spinnaker Support team will create and administer a friction-free experience. Start your journey to a better Salesforce experience – talk to our experts today!

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Why Organizations Choose Spinnaker Support for Field Service Lightning Assistance?

  • Create effective and consistent dispatch processes
  • Implement payment collection systems
  • Streamline communication workflows
  • Install real–time update solutions to customers
  • Deliver smart scheduling and mobile integration
  • Develop a Customer 360 view
  • Integrate Revenue Cloud with Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud.
  • Enhance quoting and invoicing processes
  • Maintain system upgrades and changes
  • Configure valuable reports and dashboards
  • Supplement in-house support teams
  • Leverage our ERP experience to integrate systems

NEW TEC RESEARCH

Salesforce Customer Success: Roadblocks and Recommendations

This new market research details the challenges that Salesforce customers face as they maintain and upgrade their CRM functionality. The complimentary report also lists recommendations for how to get the most out of your Salesforce investment.

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What Sets Spinnaker Support Apart?

The Spinnaker Support team of certified Salesforce administrators, developers, and architects work with companies at all stages of Field Service Lightning development, from implementation to ongoing maintenance. With so many intricacies that come with a complex Salesforce product like Field Service Lightning, it makes sense to turn to work with our team to help achieve service goals and deliver an exceptional customer experience.

Did you know that Spinnaker Support is also an expert with Oracle, SAP, and JD Edwards? For over a decade, we have delivered CRM solutions to large and small companies, globally.

  • World-class Salesforce managed services

    We have delivered world-class CRM support, managed services, and consulting for 10+ years.

  • Standard & specialized Salesforce products

    We provide flexible, affordable service options covering five Salesforce products: Service Cloud | Sales Cloud | Experience Cloud | Revenue Cloud | Field Service Lightning.

  • Flexible, affordable service packages

    We are experts in delivering managed services for a wide range of leading software products, both CRM and non-CRM – we help customers best integrate CRM initiatives within their enterprise-wide strategic roadmap.

  • Proven delivery infrastructure

    We have already built a proven global service delivery infrastructure that many Salesforce service providers won’t match for years to come.

Salesforce Managed Services Tailored to Your Needs

Select the Salesforce Managed Services package that conforms to your operational requirements.

  • Admin Assistance Package
  • Manage and Develop Package
  • Agile Team Delivery Package

Augment your existing staff with the skills of an experienced part-time administrator and architect – at a predictable rate. This service package provides access to a trusted partner who will tackle routine tasks and help you take advantage of new Salesforce functions and features.

  • Assigned part-time Salesforce Administrator and Salesforce Architect, each with years of experience.
  • Comprehensive service catalog covers everything from routine data loads to issue resolution to new feature implementation.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Assistance with Salesforce product analysis, AppExchange analysis, data modeling, and more.

Smooth your transition from using Salesforce as a point solution to a strategic platform. Our Manage & Develop solution provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.

  • Work with a Salesforce Administrator, a Salesforce Lightning Developer, and a Salesforce Architect to optimize your Salesforce build.
  • Includes all features of Admin Assistance package, plus development-specific tasks, such as Lightning Web Components, Lightning Components, Apex, Advanced Trigger Patterns, and integration orchestration.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce environment.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.

Work side-by-side with an assigned team that serves as your long-term partner and strategic advisor to address complex/multiple Salesforce instances, high-growth expectations, and increasing demand for innovation across your many lines of business. Your embedded team practices Agile methods and rapid deployment for all your Salesforce needs.

  • Work with an assigned, enterprise-level team [combination of Salesforce Administrator(s), Salesforce Lightning Developer(s), and Salesforce Solution Architect(s)] that quickly understands internal development standards, platform architectural direction, and integrated development environments.
  • Includes all Manage & Develop package services, plus team-based offerings such as continuous feature delivery, development operations setup, lightning migration, complete data migration, and more.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce implementation.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.

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