Oracle’s Database support leaves you hanging. Spinnaker Support puts you back on solid ground.
The cost of Oracle-provided support rises steadily just as their support features and individualized attention begin to fade. This is no accident. As older database versions are left behind, Oracle may pressure you into costly upgrades or squeeze you into expensive support that doesn’t align with your true operational needs.
Mid-to-large size enterprises are replacing Oracle’s expensive, low touch support model with Spinnaker Support. Why?
Receive responses from experienced Oracle support engineers in a matter of minutes. We’re here to support your existing Oracle products for as long as they are part of your business process.
Break free from Oracle’s degrading support value. Spinnaker Support’s Oracle Database support elevates your experience while cutting maintenance fees by about 60%.
Full Coverage Support
Oracle’s self-support model pushes responsibility for security, custom code, interoperability, and tax and regulatory updates into your lap. We support your existing software in exactly the way you use it.
Flexible Contract Terms
Rigid pricing models and commercial terms lock you into rising contract costs from Oracle, even as their support degrades. At Spinnaker Support, you pay only for licenses you use. We will work with you as business conditions impact your license scope.
Avoid getting pressured into unjustifiable upgrades or unready cloud products. Unlike Oracle’s profit-prioritizing model, our success revolves around how much value you achieve from your current Oracle Database.
Oracle’s reactive, one-size-fits-all security patches can put you at risk for outages and security breaches. Our Seven-Point Security Solution combines timely recommendations, configuration changes, virtual patching, proactive monitoring, and operational workarounds to responsibly remediate security issues.
Spinnaker Support vs. Oracle
Think sticking with Oracle-provided support is a smarter strategy? Think again.
|Service Model||Concierge, dedicated support||Self-service-oriented, emphasis on self-research|
|Primary Support Contact||Dedicated lead with assigned team||Varies|
|Support Expertise||20+ years average experience||Varies|
|Response Time||15-minutes or less in SLA, actual average time is 5 mins||SLA dictates|
|Ability to Escalate||All issues closely monitored and done proactively||Not monitored, request made reactively by customer|
|Custom Code Support||Included for anything that touches the Oracle product||Not covered|
|Interoperability Support||Included||Limited, depends on release version|
|Rights to Upgrade||Access to an archive of all upgrade rights, made prior to switchover from Oracle||Included|
|Security & Vulnerability||Full-stack intrusion detection, virtual patching, and compensating controls||Patches only|
|Term of Support||Lifetime support - for as long as you need your version||No new fixes or interoperability support after end of standard support|
|Let’s Get Started >|
Customer Success Story
Oracle E-Business Suite Success Story – Oando
Reducing the high cost of Oracle application and Database support was imperative for African energy solution provider Oando. Spinnaker Support helped the company dramatically lower service costs, enabling them to direct those funds toward key strategic imperatives.
employee satisfaction rating on Glassdoor
Oracle Database Support: No Compromises, No Limitations
- Database Versions, Releases and Editions
- Database Products
- Fusion Middleware Products
- Supported Product Areas
- Standalone or Combined Coverage
- Oracle Database Release 8i and later
- Enterprise Edition
- Standard Edition
- Standard Edition One
- Oracle Database
- Oracle Database In-Memory
- Oracle Multitenant
- Real Application Clusters
- Data Warehousing
- High Availability
- Database Security
- Service Integration (SOA)
- Business Product Management
- Identity Management
- Data Integration
- Active Data Guard
- Application Express
- Database Vault
- RMAN, DBCA, DUA, NetCA, OUI
- Advanced Compression
- Enterprise Manager
- In-Memory Cache
- Performance Tuning
- Advanced Security
- Real Application Clusters (RAC)
- Warehouse Builder
- And more
- Oracle E-Business Suite
- JD Edwards
- Siebel CRM
- Custom applications
- Oracle Fusion Middleware
- Oracle Technology
- Virtually all other Oracle products
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