Oracle’s Database support leaves you hanging. Spinnaker Support puts you back on solid ground.

The cost of Oracle-provided support rises steadily just as their support features and individualized attention begin to fade. This is no accident. As older database versions are left behind, Oracle may pressure you into costly upgrades or squeeze you into expensive support that doesn’t align with your true operational needs.

Mid-to-large size enterprises are replacing Oracle’s expensive, low touch support model with Spinnaker Support. Why?

We’ve seen it all. We’ve fixed it all. We’re here for you.

In today’s fast-paced business environment, a self-service portal just doesn’t cut it. You deserve personalized attention from operational, functional, and technical Oracle experts who prioritize your business outcomes over pushing more sales.

Our 24/7 global Oracle Database support service covers versions 8i and later, as standalone services or combined coverage with Oracle E-Business Suite, JD Edwards, Siebel, SAP ECC6 – and virtually all other Oracle products.

We’re here to help with areas that Oracle support will not touch, such as issues with interoperability, customizations, and older Database releases.

Our award-winning teams do more than simply solve your problems. We focus on strengthening your business.

Responsive Service

Receive responses from experienced Oracle support engineers in a matter of minutes. We’re here to support your existing Oracle products for as long as they are part of your business process.

Immediate Value

Break free from Oracle’s degrading support value. Spinnaker Support’s Oracle Database support elevates your experience while cutting maintenance fees by about 60%.

Full Coverage Support

Oracle’s self-support model pushes responsibility for security, custom code, interoperability, and tax and regulatory updates into your lap. We support your existing software in exactly the way you use it.

Flexible Contract Terms

Rigid pricing models and commercial terms lock you into rising contract costs from Oracle, even as their support degrades. At Spinnaker Support, you pay only for licenses you use. We will work with you as business conditions impact your license scope.

Unbiased Expertise

Avoid getting pressured into unjustifiable upgrades or unready cloud products. Unlike Oracle’s profit-prioritizing model, our success revolves around how much value you achieve from your current Oracle Database.

Defense-In-Depth Security

Oracle’s reactive, one-size-fits-all security patches can put you at risk for outages and security breaches. Our Seven-Point Security Solution combines timely recommendations, configuration changes, virtual patching, proactive monitoring, and operational workarounds to responsibly remediate security issues.

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
 Let’s Get Started > 
98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Oracle Database Support: No Compromises, No Limitations

  • Database Versions, Releases and Editions
  • Database Products
  • Fusion Middleware Products
  • Supported Product Areas
  • Standalone or Combined Coverage
  • Oracle Database Release 8i and later
  • Enterprise Edition
  • Standard Edition
  • Standard Edition One
  • Oracle Database
  • Oracle Database In-Memory
  • Oracle Multitenant
  • Real Application Clusters
  • Data Warehousing
  • High Availability
  • Database Security
  • Service Integration (SOA)
  • Business Product Management
  • Identity Management
  • Data Integration
  • EPM
  • BI
  • Active Data Guard
  • Application Express
  • Database Vault
  • GoldenGate
  • Partitioning
  • RMAN, DBCA, DUA, NetCA, OUI
  • Java
  • Advanced Compression
  • Configuration
  • Enterprise Manager
  • In-Memory Cache
  • Performance Tuning
  • SQL*Plus
  • SQL*Loader
  • Developer
  • PL/SQL
  • Advanced Security
  • Diagnostics
  • OLAP
  • Real Application Clusters (RAC)
  • Warehouse Builder
  • Workflow
  • And more
  • Oracle E-Business Suite
  • JD Edwards
  • Siebel CRM
  • SAP
  • Custom applications
  • Oracle Fusion Middleware
  • Oracle Technology
  • Virtually all other Oracle products

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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