Continuously Improve Your Siebel CRM Performance
For over a decade, Spinnaker Support has been one of the most trusted providers of third-party support, technical managed services, and project-based consulting for Siebel CRM.
Spinnaker Support’s managed services will augment or assume complete responsibility for a range of Siebel CRM IT operational functions and/or day-to-day technology management.
Our Oracle managed services include application management, application development, migration assistance, and infrastructure operations and management. Spinnaker Support offers a wide range of managed services to support the needs of organizations of all sizes and in all industries.
Get the help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.Request a Consultation
What We Service
- Supported Product Areas
- Supported Industries
- Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
- Siebel Sales
- Siebel Analytics
- Siebel Marketing
- Dynamic Catalogue
- Commerce Analytics
- Dynamic Pricer
- Quote and Order
- Siebel Contact Centre
- Service Analytics
- Field Service
- Help Desk
- Mobile Solutions
- CRM Technology (all)
- Industry Solutions (most)
- Financial Services
- High Technology
- Public Sector
- And more…
Why Is Managed Services Right for You?
- Your resources can’t cover the 24/7 operational tasks
- You need access to technical skills you don’t have on staff
- Your existing teams are unable to engage in strategic initiatives
- You need global assistance
We Cover What You Need Done
The advantage of managed services is that it allows your Oracle team to offload specific IT operations so that they can focus on other initiatives. We define our services based on ITIL’s framework and set of best practices for ITSM. That means that the extent and types of technical assistance we specialize in are covered under Level 2 and Level 3, not Level 1 (basic help desk).
Unlike most managed services providers, Spinnaker Support provides third-party Siebel CRM support. This means that we have the ability to escalate your most complex Siebel issues in-house, to be resolved by our Level 4 Oracle support engineers.
Spinnaker Support assumes an ongoing responsibility for Siebel on any platform (in-house, Cloud or hybrid, OCI, GCI, AWS, and Azure). These tasks include:
- Health checks
- Security audits
- Backups and recovery
- User request management
- Performance tuning
- Change management
- Code deployment
We’re There Whenever You Need It Done
We offer a range of managed services delivery frequencies and time coverage to fit your exact needs. Our technical team can cover your Siebel needs around the clock, on-demand, after hours, or just within your local business hours.
Our Global Team
We have assembled an extensive, knowledgeable, and award-winning global service team of Oracle engineers and specialists to help you avoid or eliminate issues that can cause disruption to your business. Our resources are located in each of our international operations centers, where they support customers in 104 countries.
DON’T TAKE OUR WORD FOR IT…
TAKE OUR CUSTOMERS’
“My points of contact are always very helpful, knowledgeable, and very efficient. We have developed an awesome working relationship.”
– Construction IndustryRead the full review!
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Why Choose Spinnaker Support
ITIL-centric services customized for you
Delivered As Needed
Responsive services provided 24/7/365
Global Engineering Team
Located in 9 regional offices, speak 14 languages
Escalation, When Required
Ability to bring in expert Level 4 staff if required
Oracle Middleware Specialists
19+ years average experience
'Lifetime' Support for Oracle Middleware
Servicing your Siebel CRM products for as long as you need
Customer satisfaction ratings that annually exceed 98%.
Services with Integrity
Free of legal risk and trusted by 1300+ customers
Additional Services Available
Project work or change requests
Consulting Services for Siebel CRM
When the need arises for external assistance on high-impact and time-intensive Siebel projects, Spinnaker Support can help. In addition to our third-party Siebel CRM support and technical managed services, we provide project-based consulting, including:
- Planning and project oversight for migrating to a different CRM platform
- Consulting engagements for Pre-Open UI or Post-Open UI
- Planning and project oversight for upgrading to newer Siebel innovation packs
The Knowledge Center
Lexmark Relies on Spinnaker Support for Siebel and ATG Software Maintenance While in Transition to New Systems
READY FOR A PHENOMENAL SUPPORT EXPERIENCE?
Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.