Continuously Improve Your Oracle E-Business Suite (EBS) Performance
Keep your EBS and related technologies running smoothly, securely, and in compliance with Spinnaker Support managed services. Spinnaker Support’s managed services encompass virtually every EBS enterprise application and the entire surrounding technology environment. Our team augments or assumes complete responsibility for a range of EBS IT operational functions and day-to-day technology management, including system monitoring, performance tuning, development support, and managed cloud services.
Spinnaker Support offers a wide range of technical and application managed services to support the needs of organizations of all sizes and in all industries. Get the help when you need it, how you need it, without getting locked into expensive, ever-expanding projects.Request a Consultation
What We Service
- Versions, Releases and Editions
- Supported Product Areas
- Supported Technologies
- Oracle E-Business Suite Release 10.7 and later
- All associated technologies such as Oracle Database, Oracle Fusion Middleware, and more
- Advanced Procurement
- Financial Management
- Human Capital Management
- Project Portfolio Management
- Service Management
- Supply Chain Management
- Value Chain Execution
- Value Chain Planning
- Application Services (iAS)
- Application Framework (OAF)
- Applications Object Library (AOL)
- BI Publisher / Reports
- Oracle RDBMS
Why Is Managed Services Right for You?
- Your resources can’t cover the 24/7 operational tasks
- You need access to functional or technical skills you don’t have on staff
- Your existing teams are unable to engage in strategic initiatives
- You need global assistance
We Cover What You Need Done
Managed services allows you to offload specific IT operations to a service provider. We define our services based on ITIL’s framework and set of best practices for ITSM. That means that the extent and types of technical assistance we specialize in are covered under Level 2 and Level 3, not Level 1 (basic help desk).
Unlike most managed services providers, Spinnaker Support provides third-party E-Business Suite support. This means that we have the ability to escalate your most complex EBS issues in-house, to be resolved by our Level 4 Oracle support engineers.
Our managed services cover the following EBS products and technologies on any platform (in-house, Cloud or hybrid, OCI, GCI, AWS, and Azure):
- EBS Technology Stack
- WebLogic Forms & Reports
- Identity Management
- Data Integration
- Operating System
- And More!
What Our Managed Services Cover
Spinnaker Support assumes an ongoing responsibility for E-Business Suite within your operations. These include:
- Health Checks
- Security Audits
- Backups and Recovery
- User Request Management
- Performance Tuning
- Change Management
- Code Deployment
We’re There Whenever You Need It Done
We offer a range of managed services delivery frequencies and time coverage to fit your exact needs. Our technical team can cover your EBS needs around the clock, on-demand, after hours, or just within your local business hours.
Our Global Team
We have assembled an extensive, knowledgeable, and award-winning global service team of Oracle engineers and specialists to help you avoid or eliminate issues that can cause disruption to your business. Our resources are located in each of our international operations centers, where they support customers in 104 countries.
Oracle E-Business Suite Customer Success Story
WHO: A leading manufacturer of automatic test equipment (ATE) for the semiconductor industry and a manufacturer of measuring instruments for electronic systems.
SERVICES: The company’s leadership recognised that their IT team was working long evenings and weekends but did not want to hire additional staff. To provide better support results, give relief to their engineers, and maintain 24/7 monitoring of their EBS and Oracle Database, the company engaged Spinnaker Support’s EBS managed services team. Today, Spinnaker Support continuously monitors their systems and advises on potential issues, helping the company maintain their EBS performance levels and restore the desired work/life balance to their IT staff.
Why Choose Spinnaker Support
ITIL-centric services customized for you
Delivered As Needed
Responsive services provided 24/7/365
Global Engineering Team
Located in 9 regional offices, speak 14 languages
Escalation, When Required
Ability to bring in expert Level 4 staff if required
Oracle EBS Specialists
19+ years average experience
'Lifetime' Support for Oracle EBS
Servicing your Oracle E-Business Suite for as long as you need
Customer satisfaction ratings that annually exceed 98%
Services with Integrity
Free of legal risk and trusted by 1300+ customers
Additional Services Available
Project work or change requests
DON’T TAKE OUR WORD FOR IT…
TAKE OUR CUSTOMERS’
“My points of contact are always very helpful, knowledgeable, and very efficient. We have developed an awesome working relationship.”
– Construction IndustryRead the full review!
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Spinnaker Support E-Business Suite Consulting Services
When the need arises for external assistance on high-impact and time-intensive projects, Spinnaker Support can help. In addition to our third-party support and managed services, we provide project-based EBS consulting services, including:
- Software implementations
- Upgrades and adapting to new business needs
- Transitioning to the cloud and new operating environments
The Knowledge Center
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